B2C lead generation – what’s the best mix?

July 9, 2008 at 3:54 pm 2 comments

Yesterday Marketing Pilgrim released an interesting diagram showing which marketing techniques companies preferred to use to connect with their online prospects.

While I am surprised to see Search Engine Advertising behind Search Engine Optimisation (SEO) and Email Marketing, I think the risk of such an article is that online marketers may focus on only 2 or 3 channels to generate online leads.

When it comes to promoting tyres, the spectrum of marketing options is somewhat limited…..tyres are NOT sexy, people don’t buy tyres like they buy a DVD, and generally people are not data hungry when purchasing tyres. Consumers want to only hear about tyres when they need them – about every 2 years.

Our message is clear: CarbonBlack saves you time, money and pain when purchasing tyres…but like many services, it is difficult to promote in some channels because the promotion must be timely – currently the primary attribute (when purchasing tyres) that really “talks” to people is price. (This is only because the average consumer does not know how to compare quality, which is a big topic we’ll leave for another day).

A marketing portfolio is much like an investment portfolio. You need to understand how each channel supports the others – or in investment speak – you need to understand the correlations between asset classes and how this fundamentally optimises your return on investment. The challenge is in all of the testing and measurement required to determine an optimised marketing strategy that maximised your marketing ROI.

Here at CarbonBlack we explored most marketing channels and have found that cost effective promotion should include affiliate marketing. The blog you read today is the tip of an iceberg of “viral / social marketing”. We enjoy the timeliness and control of Search Engine Advertising and are ahead of selected manufacturers on GoogleTM when you search for “buy kuhmo tyres” thanks to our SEO implementation.

You got the message; it’s all about the right mix, not about the right channel.

  • We need to promote our tyre dealers – we use contextual advertising and optimise their listings on CarbonBlack so that they return well on search engine results pages
  • We need to find consumers when they need tyres – our ads display on niche sites to reach the auto aficionados, and we’re in front of people when they search for tyres on the search engines.

Here’s the plan:

  1. List all possible marketing channels
  2. Evaluate the fit between these channels and your business / product / service attributes
  3. Choose and try channels
  4. Review success and track metrics such as cost/click, cost/conversion, cost/sale
  5. Adapt your marketing strategy

It’s a cycle, and we go through it every six months at CarbonBlack.

Marketing strategy should be the ground for all media buying decisions, and I encourage you to read these two quick but good articles about marketing strategy from John and from Seth.

Before CarbonBlack expands to all things auto, we remain a tyre website generaing millions of dollars in consumer leads for our members (the tyre dealers) – and we do this even without the traffic of other major websites with meager conversion rates.

Entry filed under: Online Advertising / Lead Gen. Tags: , , , , , .

The Air Car Exploding oxygen cylinders on Qantas: what’s it got to do with tyres?

2 Comments Add your own

  • 1. Social marketing and the automotive industry « The Tyre Blog  |  September 4, 2008 at 12:32 am

    [...] counts is the choice of the information the marketer wants to convey via each channel, and the mix of channels that she or he chooses to [...]

    Reply
  • [...] Un article de Triple Lootz en guest sur un autre blog juillet 9, 2008 at 3:56 | In Web strategy | Les temps sont durs… Du temps, j’en manque. Et je n’ai pas pu faire une traduction en français de l’article. Je préfère vous envoyer vers le blog de CarbonBlack, un de mes clients Australiens, sur lequel j’ai écris récemment un article concernant la Génération de Leads (prospects) dans les sites web B2C. [...]

    Reply

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